Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you and SkyLitt Agentsy s.r.o. ("SkyLitt", "we", "us", or "our") governing your access to and use of the LINA AI Translation Platform ("LINA", "Platform", or "Service").

By creating an account, accessing the Platform, or using any part of the Service, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Platform.

2. Definitions

Throughout these Terms, the following definitions apply:

• "Account" means a registered user account on the Platform.
• "Brand DNA" means the collection of glossaries, style rules, terminology preferences, brand voice guidelines, and adaptive memory patterns you configure within the Platform.
• "Content" means any text, documents, files, images, or other materials you upload, submit, or process through the Platform.
• "Customer" or "you" means the individual or entity that has agreed to these Terms and uses the Platform.
• "Output" means the translated, localized, or transcreated content generated by the Platform based on your Content.
• "Seat" means an individual user license under your subscription.
• "Segment" means the unit of consumption used to measure Platform usage. One Segment equals approximately 20 words or 100 characters, as determined by LINA's processing logic.
• "Subscription" means your selected pricing tier and associated entitlements.

3. Eligibility and Account Registration

3.1 Eligibility

LINA is a business-to-business service. By using the Platform, you represent and warrant that:

• You are at least 18 years of age.
• You are acting on behalf of a company, organization, or other legal entity with the authority to bind that entity to these Terms.
• Your use of the Platform complies with all applicable laws and regulations in your jurisdiction.

3.2 Account Creation

To use the Platform, you must create an Account by providing accurate and complete information. You agree to:

• Provide truthful, accurate, and current registration information.
• Maintain and promptly update your Account information.
• Keep your login credentials secure and confidential.
• Notify us immediately of any unauthorized access to your Account.
• Accept responsibility for all activities that occur under your Account.

3.3 Authorized Users

You may authorize individuals within your organization to access the Platform under your subscription ("Authorized Users"). You are responsible for ensuring that all Authorized Users comply with these Terms. Any breach of these Terms by an Authorized User will be deemed a breach by you.

4. Service Description

4.1 Platform Overview

LINA is an AI-powered translation platform that provides three distinct modes of content adaptation:

• Translation — Accurate, literal translation for technical, legal, or factual content.
• Localization — Cultural adaptation that adjusts content for local markets while preserving meaning.
• Transcreation — Creative reinterpretation that adapts messaging, tone, and style for maximum local impact.

4.2 Brand DNA

The Platform allows you to configure Brand DNA entries, including glossaries, style rules, terminology preferences, and brand voice guidelines. Brand DNA is applied to improve the consistency and quality of Output within your organization. Brand DNA data remains scoped to your Account and is not shared with other customers.

4.3 AI Processing

The Platform uses artificial intelligence, including third-party AI service providers, to generate Output. You acknowledge that:

• Output is generated by AI and may require human review for accuracy, appropriateness, and brand compliance.
• We do not guarantee that Output will be error-free, contextually perfect, or suitable for any particular purpose without review.
• We do not use your Content to train general-purpose AI models. Your Content is processed solely to deliver the Service and improve Output quality within your organizational context.

5. Subscription and Payment

5.1 Subscription Plans

Access to the Platform requires an active Subscription. Subscription plans are based on the number of Seats and include a monthly allocation of Segments and Brand DNA entries. Specific pricing and entitlements are as set forth in your Order Form or as displayed on our website at the time of purchase.

5.2 Segment Consumption

Segment consumption is calculated based on the content processed and the mode used:

Segments are pooled across all Seats in your organization. Unused Segments do not roll over to the following billing period unless otherwise specified in your Order Form.

5.3 Billing and Payment

• Billing Cycle: Subscription fees are billed monthly in advance. Overage charges (if applicable) are billed monthly in arrears.
• Payment Terms: Payment is due within 30 days of invoice date unless otherwise agreed in writing.
• Currency: All fees are quoted and payable in Euros (EUR) unless otherwise specified in your Order Form.
• Taxes: All fees are exclusive of applicable taxes (including VAT). You are responsible for paying any taxes associated with your use of the Platform.

5.4 Overages and Booster Packs

If your Segment consumption exceeds your monthly allocation, additional charges may apply based on your selected usage policy (soft overdraft, auto top-up, or hard stop). You may also purchase Booster Packs to supplement your allocation. Details are set forth in your Order Form or within the Platform dashboard.

5.5 Seat Changes

You may add Seats at any time, with billing adjusted in the next billing cycle (or prorated if mid-cycle). Seat reductions require 30 days' written notice prior to the start of the next renewal period.

6. Acceptable Use

6.1 Permitted Use

You may use the Platform solely for your internal business purposes in accordance with these Terms and your Subscription entitlements.

6.2 Prohibited Conduct

You agree not to:

• Use the Platform to process Content that is unlawful, defamatory, obscene, or infringes on the rights of any third party.
• Attempt to reverse engineer, decompile, or disassemble any part of the Platform.
• Circumvent or disable any security, authentication, or access control mechanisms.
• Use the Platform in any manner that could damage, disable, or impair the Service or interfere with other users.
• Use automated means (bots, scrapers, etc.) to access the Platform except through our authorized API (where applicable under separate agreement).
• Resell, sublicense, or provide access to the Platform to third parties without our prior written consent.
• Use the Platform to develop competing products or services.
• Submit Content containing malware, viruses, or other harmful code.

6.3 API Access

API access is available only to enterprise customers under a separate agreement. Unauthorized API usage is prohibited.

7. Content and Intellectual Property

7.1 Your Content

You retain all ownership rights in the Content you submit to the Platform. By submitting Content, you grant us a limited, non-exclusive, worldwide license to process, store, and transmit your Content solely to provide the Service. This license terminates when your Account is closed and your Content is deleted in accordance with our data retention policies.

7.2 Output Ownership

Subject to our intellectual property rights in the underlying Platform, you own the Output generated from your Content. You are solely responsible for reviewing Output before use and ensuring it meets your quality and compliance requirements.

7.3 Brand DNA

You retain ownership of the Brand DNA entries you create. We may use aggregated, anonymized insights derived from Brand DNA usage patterns to improve the Platform, but we will not share your specific Brand DNA entries with other customers or use them for purposes beyond providing the Service to you.

7.4 Platform Intellectual Property

The Platform, including its software, algorithms, user interface, design, documentation, and all related intellectual property, is and remains the exclusive property of SkyLitt. These Terms do not grant you any rights to our intellectual property except the limited right to use the Platform as expressly permitted herein.

7.5 Feedback

If you provide feedback, suggestions, or ideas about the Platform ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into our products and services without obligation to you.

8. AI Output Disclaimer

AI-generated Output requires human review.

While we strive for high-quality results, Output is generated by artificial intelligence and may contain errors, inaccuracies, or inappropriate content. You are solely responsible for reviewing and approving all Output before publication or use. We recommend human review for all content, especially for legally binding, regulated, or sensitive materials.

We do not warrant that Output will be accurate, complete, or fit for any particular purpose. You assume all risk associated with your use of Output.

9. Data Protection

Our collection, use, and protection of personal data is governed by our Privacy Policy. By using the Platform, you acknowledge and agree to our data practices as described therein.

If you process personal data through the Platform and require a Data Processing Agreement (DPA), please contact us at privacy@skylitt.co.

10. Service Levels and Support

10.1 Availability

We target 99.5% Platform availability on a monthly basis, excluding scheduled maintenance. We will provide at least 48 hours' notice for scheduled maintenance, with a maximum of 4 hours per month during business hours (CET).

10.2 Support

Support is available via email and chat during business hours (CET, 9:00–18:00, Monday–Friday). We aim to respond to critical issues (platform outages) within 1 hour during support hours.

10.3 No SLA Guarantees

Unless otherwise agreed in a separate Service Level Agreement, the availability and support targets described above are goals, not guarantees. We will use commercially reasonable efforts to meet them but shall not be liable for failure to do so.

11. Term, Suspension, and Termination

11.1 Term

These Terms are effective upon your acceptance and continue until terminated. Your Subscription term is as specified in your Order Form or, if none, operates on a month-to-month basis.

11.2 Suspension

We may suspend your access to the Platform immediately and without notice if:

• You breach these Terms or engage in Prohibited Conduct.
• Your Account has outstanding unpaid invoices more than 30 days overdue.
• Your use poses a security risk to the Platform or other users.

11.3 Termination by You

You may terminate your Subscription by providing 60 days' written notice. Early termination during a committed term (e.g., an initial 6-month commitment) is not permitted unless otherwise agreed. Fees paid are non-refundable except as required by law.

11.4 Termination by Us

We may terminate your Account and these Terms:

• For convenience, with 60 days' written notice.
• Immediately, if you materially breach these Terms and fail to cure within 30 days of notice (or immediately for breaches that cannot be cured).
• Immediately, if required by law or if you become subject to bankruptcy, insolvency, or similar proceedings.

11.5 Effect of Termination

Upon termination:

• Your access to the Platform will cease.
• You must pay all outstanding fees for the period up to termination.
• You may request export of your Content and Brand DNA within 90 days of termination. Export is provided manually upon request. After 90 days, your data will be deleted in accordance with our Privacy Policy.
• Sections that by their nature should survive (including Sections 7, 8, 12, 13, 14, and 15) will survive termination.

12. Limitation of Liability

12.1 Exclusion of Certain Damages

To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business.

12.2 Liability Cap

Our total cumulative liability under these Terms shall not exceed the greater of (a) the fees paid by you to us in the 12 months preceding the claim, or (b) EUR 1,000.

12.3 Exceptions

The limitations in this Section 12 do not apply to:

• Your payment obligations.
• Either party's indemnification obligations.
• Liability arising from gross negligence or willful misconduct.
• Liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless SkyLitt and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Platform in violation of these Terms.
• Your Content, including any claim that your Content infringes or misappropriates the intellectual property or other rights of a third party.
• Your violation of applicable laws or regulations.

14. Changes to Terms

We may modify these Terms from time to time. When we make material changes, we will:

• Post the updated Terms on our website with a revised effective date.
• Notify you via email or through the Platform at least 30 days before the changes take effect.

Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Platform and may terminate your Subscription in accordance with Section 11.

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of laws principles.

15.2 Jurisdiction

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Prague, Czech Republic. You irrevocably consent to the jurisdiction and venue of such courts.

15.3 Dispute Resolution

Before initiating any legal proceedings, you agree to contact us at legal@skylitt.co and attempt to resolve the dispute informally for at least 30 days.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any Order Form, constitute the entire agreement between you and SkyLitt regarding the Platform and supersede all prior agreements, understandings, and communications.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets upon notice to you.

16.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet or telecommunications failures.

16.6 Notices

Notices to you may be sent to the email address associated with your Account. Notices to us should be sent to legal@skylitt.co or to our registered address.

17. Contact Us

If you have any questions about these Terms, please contact us: